Salon and Spa Policies
color and cut adjustments
At Formosity Salon & Spa, we want you to love your hair. If your color or haircut needs an adjustment, please contact us within 14 days of your original appointment.
Your adjustment appointment must be booked with your original stylist and take place within two weeks of contacting us, subject to stylist availability.
Eligible adjustments are offered at little or no additional cost, depending on the adjustment needed. Any cost will be discussed with you before the service begins.
Adjustments are intended to refine the results of your original service. A change in direction, a new look, or additional services beyond the original consultation may be charged at regular service prices.
Cancellation
policy
At Formosity Salon & Spa, your appointment time is reserved especially for you. We ask for at least 24 hours’ notice when canceling or rescheduling an appointment. 48 hours’ notice is preferred, as this gives your stylist the best opportunity to offer that time to another guest.
If a guest repeatedly cancels or reschedules with less than 24 hours’ notice, we reserve the right to limit or decline future advance bookings and/or require a credit card on file to secure appointments.
Guests may be required to keep a card on file and charged a cancellation fee for future cancellations or rescheduling with less than 24 hours’ notice if this becomes a problem.
Any applicable fee and authorization terms will be shared before booking.
Thank you for respecting our team’s time and helping us care for all our guests.
Service satisfaction & Refund policy
At Formosity Salon & Spa, we are committed to providing every guest with an exceptional experience and results they love.
If you are unhappy with any part of your service, we encourage you to contact us directly so we can listen, understand your concerns, and work toward a solution.
Our approach is to make it right. Because our services involve professional time, expertise, and products, we do not typically offer refunds for services rendered. Instead, we make every reasonable effort to address your concerns through an appropriate adjustment or another solution tailored to your experience.
For color or haircut concerns, please contact us within 14 days of your original appointment, in accordance with our Color & Cut Adjustment Policy.
Your feedback matters to us, and we appreciate the opportunity to care for you and restore your confidence in your experience at Formosity.